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Shipping and Delivery Policy

GlobeWick is a digital no-brokerage property listing platform. As we provide online services, this policy outlines the delivery of our digital services and communications.

1. Nature of Services

We are an online platform connecting property owners directly with potential tenants and buyers, eliminating brokerage fees. All our services are delivered digitally through our website and mobile application.

2. Instant Service Activation

Upon successful payment through Razorpay:

  • Free property listings are activated immediately upon posting
  • Premium services (featured listings, top placement) are activated within 2-4 hours
  • You will receive a confirmation email with service details
  • Services can be tracked through your account dashboard

3. Digital Communications

All communications including property inquiries, owner contact details, and notifications are delivered instantly through:

  • Email notifications
  • SMS alerts (for important updates)
  • In-app notifications on our platform
  • WhatsApp messages (if opted in)

4. Property Contact Details Delivery

When you express interest in a property:

  • Owner contact details are shared instantly on the platform
  • Direct chat functionality is available for real-time communication
  • No waiting period - connect with owners immediately without any middleman

5. No Physical Delivery

As a digital platform, we do not offer or require physical delivery of any products. All transactions and interactions happen online, ensuring:

  • Zero shipping costs
  • Instant access to services
  • 24/7 availability of your listings and account

6. Service Delivery Timeline

Service activation timelines after payment confirmation:

  • Basic Listing: Immediate
  • Featured Listing: Within 2-4 hours
  • Top Placement Package: Within 2-4 hours
  • Premium Subscription: Immediate

7. Technical Delays

In rare cases of technical issues or payment gateway delays, service activation may take up to 24 hours. You will be notified via email if any delay occurs. For immediate assistance, contact our support team.

8. Support

For any questions regarding service delivery or activation, reach out to us at info@globewick.com or use the in-app chat support.